Delivery information
Welcome to the Valverdi Indoor-Out delivery hub, where we aim to answer all your questions regarding the delivery of your tiles. We work with the top UK shipping couriers to provide you the best service possible.
We currently offer free delivery to UK Mainland for orders over £300 ex-VAT, and simple honestly-priced delivery options for all orders below that. We also offer a free click & collect service from any The London Tile Company branches located in the South of the UK.
Free Delivery
When you spend over £300 ex-VAT (£360 inc-VAT) we'll cover your shipping costs to UK Mainland addresses. This is our way of saying thankyou for shopping with us and trusting with your indoor & outdoor spaces. We can't currently offer free shipping to addresses in the Scottish Highlands, or any off-shore Islands as shipping rates & courier surcharges to these locations fluctuate.
Click & Collect
We’ve aligned with The London Tile Company as our exclusive UK retailer and we’re proud to use their stores to offer a free click & collect service on all Valverdi tiles. This means you can pick up your Valverdi Indoor-Out order in any London Tile Co showroom across the South of the UK. You can select your desired pick up location during checkout, and please allow 3 - 5 days for your order to reach your selected London Tile Company branch.
| Weight | Service To UK Mainland | Price (ex-VAT) | Price (inc-VAT) |
|---|---|---|---|
| 0.1kg - 15kg | 1 - 2 Working Day Medium Parcel | £8.99 | £10.78 |
| 15kg - 21kg | 1 - 2 Working Day Heavy Parcel | £24.95 | £29.94 |
| 21kg - 750kg | 3 - 4 Working Day Pallet Delivery | £49.00 | £58.80 |
| 750kg+ | 3 - 4 Working Day Pallet Delivery | £144.00 | £172.80 |
Delivery Rates & Times to Mainland UK
Our standard delivery rates to the UK Mainland are displayed in to the left. We work to keep our delivery rates competitive, so they may change from time to time.
Deliveries take place Monday to Friday, excluding Bank Holidays. Some weekend and same day services may be available. Contact us for a quote on these delivery options. Our couriers deliver between 08:00am and 18:00pm on working days. Some couriers may offer you more precise time slots for your deliveries.
Most Valverdi tile orders weight over 50kg and so are despatched same day on a 3 - 4 working day delivery service. Orders always leave our warehouse same day if ordered before the 1pm delivery cut off time and unless specified not to by you.
Please note; all pallet deliveries are kerbside only. Certain types of driveways can be problematic for pump-trucks, gravel or loose stone for example.
Where Is My Order?
All orders should be delivered within 1 - 3 working days after they have been dispatched from Valverdi Indoor-Out. Orders placed before 1pm usually are dispatched the same day. If you are expecting a delivery and it hasn't arrived by 3pm on the day you expect, please email us or call our advice line on 0333 222 40 24.
We use third party couriers to deliver orders. Over 99% of deliveries are made on time, but every now and again there will be a problem. We suggest that you order the goods several days in advance of the day you actually require them.
Delivery Damages
As an unfortunate consequence of shipping tiles, occasionally damages do happen in transit. Whilst this scenario is rare, it is extremely important that you indicate the damages on the delivery note when you sign for the goods. You must notify Valverdi by emailing us or calling 0333 222 40 24 if there are any damages or irregularities to your order within 24 hours of delivery.
After you have notified us of the damages, replacement goods will be sent out as soon as possible.
Please ensure that you've allowed extra time for your order to arrive as Valverdi Indoor-Out cannot be held responsible for extra costs incurred by the goods being delayed.